Course Outline
Introduction
ServiceNow Overview
- What is ServiceNow?
- ServiceNow features and tools
Preparing the ServiceNow Environment
- Setting up an MID Server System
ServiceNow Quick Start
- Navigating the ServiceNow user interface
- Working with ServiceNow docs and community
ServiceNow for End Users
- Implementing configurations
- Creating and maintaining reports
ServiceNow Service Management
- Working with Incident Management
- Working with Change Management
- Working with Configuration Management
Summary and Conclusion
Requirements
- A basic understanding of ITIL principles
Audience
- ServiceNow Users
Testimonials (4)
Very interactive and step by step process fully explained. Answered all of our questions even if it is out of the topic or subject.
Glenn Camacho - Hoegh Autoliners ROHQ
Course - ServiceNow for Administration
Knowledge, the rapport and the training style.
Alvin Moratalla - cxLoyalty
Course - ServiceNow for Developers
- The training was clear. She has covered all the key topics for the profession in order to be able to tackle the upcoming workshops. - Stop for questions after each theme - Good theory/practice balance - Testing body dedicated to the training session to be able to play with it
Marine - Orange Business
Course - ServiceNow HR Service Delivery (HRSD)
Machine Translated
It was very technical oriented with many examples.